Terms and conditions


1. Privacy policy

We do not store credit card details nor do we share customer financial details with any third parties.


2. Delivery policy

Flowers ordered on our website, without specific delivery date instructions, will usually be delivered within 24 hours (excluding postal orders). At weekends and busy periods this may sometimes be a little longer. Where a set time has been specified, we are unable to offer guarantee but will try our best to accommodate your request. If we cannot deliver on the date you requested you will be contacted and offered an alternative or refund.


3. Refund/cancellation policy

Due to the nature of our product, refunds/cancellation are not available as standard but at our discretion. We will always try to accommodate any reasonable requests to change or cancel your order.


4. Monthly Subscriptions

Customers may cancel their subscription at any time. We also reserve the right to cancel subscriptions when necessary and without notice. Any discount cards issued will remain the property of Bramble & Moss and will be invalid immediately upon cancellation of subscription. You may not share your discount card or details of with anyone other than immediate family living at the same address.